Managed Learning Services

We tailor our managed learning service to complement your in-house resources and to align with your objectives. In practice, most clients opt for one of three broad types of service;

Sourcing Manager: Buying better and smarter

If you are looking for a light-touch service then we can act as a Sourcing Manager for you. This means you have access to our market knowledge, supplier base and buying power. It enables you to take advantage of significant time and cost savings when booking training through us.

Learning Manager: Holistic management and control

Acting as a Learning Manager, we are able to offer a more integrated level of service. In addition to working as your Sourcing Manager we are responsible for managing, administering and evaluating most, if not all of your internal and external training. As part of this we provide you with an online portal and course catalogue. This level of integration also provides advanced reporting and account management facilities, all of which free you up to be more focused on the strategic side of learning.

Learning Optimiser: Deeper meeting of minds and know-how

At the highest level KnowledgePool will act as your Learning Optimiser. This is our flagship level of service and involves the full integration of your learning and development processes and systems with ours. At this level we take on all the responsibilities of a Learning Manager and also engage with you as Learning Consultants on an on-going basis. We work with you in a strategic partnership to assess needs, plan demand, design curricula, and analyse the on-going stream of data to optimise your return on investment.

Measuring, analysing, optimising

Across all three levels of service, breakthroughs happen because our managed learning service gives you a complete factual picture of your learning activity, often for the first time. We measure and benchmark the outcome of every learning intervention and every change we make and this feeds into a continuous process of improvement. The analysis gives you control and visibility over what training is going on across the organisation and about return on investment. And together we can start to change and optimise the mix of training. We design and agree rules for routing enquiries to the most cost effective delivery, whether that be informal learning, e-learning, instructor led learning and or blend of all these. And because of our unique vendor-independent position in the market, we are firmly on your side of the fence and what we recommend is not what we have to sell, but what addresses our clients' key needs.

quote symbol We used to deal directly with multiple training providers. Now, all external training provision is booked through KnowledgePool. With their understanding of the market, their sourcing expertise, their operational model and the way they work in partnership with us, we've been able to improve the quality of the training we provide and at the same time make considerable savings. quote symbol
James Iles, Head of Employee Learning, Virgin Media

We optimise learning by...

Contact us

Telephone: 0844 630 9000

Calls cost 6p per minute plus your phone company’s access charge.