ITIL® Overview courses are designed to give delegates a broad undestanding of the ITIL process of IT service management. They provide an summary of the content involved in the Foundation Level certification and include information on how the process can be implemented within an organisation and the benefits which can be accrued through a successful integration.
The courses don't provide any certification themselves, but are useful for those looking to implement an IT service management process within their workplace as they provide information about how it can be introduced and the benefits it can provide. This means the courses are best suited to those working in the field of IT services without any existing ITIL qualifications.
Our experienced Learning Adviors are able to provide more information about the content of the ITIL Overview courses or advice on how they can be introduced as part of an ITIL programme within a company.
