The Art of Coaching: Enabling Employees to Achieve Their Potential

You Will Learn How To

• Apply coaching techniques to unlock employee potential and maximise performance
• Harness the art of coaching to forge collaborative relationships
• Structure a framework for mutually effective learning and development
• Develop the coaching skills, attitudes and behaviours to foster success at all levels
• Recognise and adapt to individual and situational differences
• Create a positive, supportive environment that generates commitment and enthusiasm

Course Benefits

Successful organisations recognise that productivity is more than the mass delivery of product. To increase return on investment and boost productivity, your employees need to function at their very best. This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques that provide a pathway to excellence for the entire organisation.

Who Should Attend

Managers, new and experienced leaders or coaches, and anyone interested in helping others reach their potential.

Workshop Course

Workshops, utilising role-play, self-assessment and group activities, include

• Establishing your coaching baseline
• Analysing your coaching mind-set
• Developing coaching questions
• Applying practical coaching techniques to real and simulated situations
• Utilising "coaching cards" to elicit individual needs and values
• Profiling your personal coaching styles
• Adapting your coaching style to individuals and situations
• Developing a personal blueprint for coaching excellence

Course Content

The Powerful Art of Coaching

The spirit and practice of coaching

• Creating a symbiotic relationship between organisational and individual performance
• Building a performance-enhancing culture
• Forging a partnership of trust and respect

Benefits of coaching

• The positive effect on the bottom line
• Reinforcing and maximising training outcomes
• Reaping the emotional rewards of achievement

Coaching - The critical cornerstone of leadership

• Benchmarking coaching attitudes and skills
• Experiencing "magnificence"

Structuring the Learning and Coaching Cycle

Setting the foundation

• Clarifying expectations through well-formed outcomes
• Examining alternative pathways to achievement
• Eliciting the current reality
• Drafting the coaching contract

Supporting the learning process

• Creating a learning environment
• Demonstrating the art of high-quality listening
• Asking structured questions
• Sharing perceptions
• Applying proactive and reactive coaching techniques

Reviewing the results

• Establishing shared insight through quality feedback
• Encouraging self-evaluation
• Fostering self-awareness and self-responsibility
• Closing the loop and reviewing success

Honing Your Coaching Skill Set

Creating a supportive environment

• Building trust and mutual respect
• Providing "psychological safety"
• Demonstrating emotional intelligence

Leveraging coaching language techniques

• Utilising the questioning technique
• The use of silence
• Reinforcement
• Redirecting
• Reframing
• Coaching language patterns
• Clarifying goals
• Solving problems
• Overcoming limiting beliefs
• Exploring deeper emotions

Adapting Your Coaching Style to Individuals and Situations

Developing insight into self and others

• Assessing individual needs
• Eliciting values and motivators
• Setting challenging and realistic goals

Adopting appropriate coaching styles

• Profiling your personal behaviour patterns
• Managing the coaching dynamic
• Selecting effective interventions
• Flexing between different coaching styles

Overcoming internal and external barriers to coaching

• Challenging mental models
• Recognising and addressing reluctance
• Rejecting misconceptions

Team coaching

• Creating a common vision of excellence
• Ensuring interactivity for maximum benefit

Coaching for Commitment

The passion of the coach

• Instilling passion and commitment in others
• Unleashing the power of positive dialogue
• Optimising individuality and uniqueness
• Co-achieving through mutual support and learning
• Promoting transformational coaching

Meeting the moral commitment of modern leadership

• Creating the climate for performance excellence
• Providing leadership to instill self-belief